How Does Service Desk Outsourcing Work In Sync With Support Environments? Many service desk outsourcing businesses claim that they can accomplish any remote solution with the right kind of training, documentation, and access. It is precisely the reason why a new team for service desk implementation spends most of their pre-launch activities for knowledge transfer.…
SMART Objectives Should Constitute Service Level Agreements and MOU For several organizations that outsource their service desks, client satisfaction is measured and maintained by the figures. Setting up SMART objectives (S=Specific, M=Measurable, A=Achievable, R=Relevant, T-Time-Bound) as well as leveraging technology, processes, and people to make those objectives deliverable is the operational slogan of any good…
Top 3 Tips To Support Leadership Changes In The IT Industry Being a business that just changed its CIO, you should be looking for a way to make the leadership change as effective as you can. Having a new executive officer also means getting him used to the way your IT company functions, and make…
How Expensive is a Cheap Help Desk Outsourcing Solution? Every business is hyped up when they hear about a cheap Help Desk Outsourcing Solution. Even more when they hire that service, as they see it to be a gift which would help their budget a lot. But not so much, when they finally work with…
Repercussions of an Underutilized Service Desk for a Business As far as quality IT support is concerned, businesses that choose a vendor for service desk outsourcing frequently find that they receive what they are paying for. However, the statement is hardly true for any underutilized service desk irrespective of how good the provider could be…
Service Desk Client Satisfaction and Account Management An account manager serves as the liaison and advocate for the client. They work in close association with the service desk management to communicate client perceptions; forward requests to make changes in processes, eventually address the various client concerns to promote their satisfaction, and to exchange information. Although…
Your Gaps in Internal IT Resources Can Be Bridged By Help Desk Outsourcing There is a common myth attached to help desk outsourcing solution. Entrepreneurs feel that the service provider wishes to own possible aspects of an IT department. The reality is that irrespective of the industry, many big organizations have their own in-house IT…
Your Service Desk Should Not Just Act As an Answering Service? The IT support has been expanding at a rapid rate and there is abundant cheap service desk solution available in the market. The major issue is when companies contemplate outsourcing their service desk operations. These businesses frequently look at the solution as an extra…
Top Symptoms of an Unhealthy IT Outsourcing Partnership Those unhealthy IT outsourcing partnership service organizations, which cannot serve everything to all the clients, going for a strategic IT outsourcing partnership makes sense when there is some kind of a gap in their area of specialization. For ensuring that a partnership works successfully for a long-term,…
Distinctions Between Help Desk Support and IT Desktop Support Before sending to do list to its IT support provider, a business needs to define its IT support requirements. Organizations may face trouble as these definitions may need a glossary or further definition to ensure a proper match of the solution. In fact, even while using…