Desktop Management

IT Desktop Management | Support Services in Singapore

Technology is undoubtedly a driving force to change the face of any business. It constantly keeps evolving and transforms the manner in which businesses function, especially in the marketing and sales field. If a business wants to be a part of the rat-race, it needs to embrace the changing technologies quickly before they become irrelevant for them.

Benefits of hiring us for your Desktop Management Services

There are long-term as well as immediate benefits of being associated with us. We are a major Singapore Desktop Management service provider with an expertise in various IT support services.

Offer 24/7 service flow

As technology has started to become increasingly complex, managing both software and hardware have become even more challenging. Since the sales and marketing fields have become more saturated than before, it is imperative for the businesses to equip themselves with innovative software and hardware solutions. Companies also require a continuous and consistent flow of their extranet, intranet, and internet and an end-to-end networking. We, being a professional IT service provider can handle these technicalities quite easily.

Reduce IT costs

It can be a costly affair to train and maintain a huge in-house IT department, especially for a small or medium-sized organization. Recruiting temporary employees in the IT department can often lead to disillusionment with the limited financial as well as mental investment. When you employ a dedicated IT support service provider like us, you can be certain of getting the expertise of our highly skilled technicians at a reduced cost.

You can focus on your core business functionalities

Many managers feel that they do not have an adequate number of hours in their hands to deal with all the challenges that pop up. Their day becomes more hectic while trying to juggle between the IT functionalities and core business functionalities. Outsourcing enables these employees to concentrate fully on their skill-sets and what they have been paid to do.

Decrease labor costs

It can be extremely expensive to install IT infrastructure with storage, security, servers, and networks along with a bevy of other components. A business can transform its fixed and exorbitant IT expenses into variable costs. In other words, businesses need to pay only for what they are using leading to a significant cost reduction when they hire our services.

Our trained and highly experienced team of engineers can manage different kinds of computing devices including iMacs. Cleaning unnecessary and old files from the Mac computers, taking data backup regularly and ensuring full-proof data recovery, reducing the number of unnecessary applications and utilities that may run in the background that eventually make your systems slow are only some of the desktop managed services managed by us for our esteemed clients in Singapore.

Irrespective of whether you are relocating to a new office or want to install or upgrade your operating system, our engineers can offer the necessary desktop support to deploy those new devices, transfer data, and install hardware and software. We make sure that each process is documented to ensure accuracy and consistency. We also train your employees on changes that have been made.

We appreciate how important it is to keep a proper track of your IT assets and to make sure that the asset-related information should be always up to date. After all, data related to hardware upgrades, updates, and patches can be tricky to keep track of. When you collaborate with us, we will ensure that you are well-organized by collecting comprehensive data related to hardware configurations, their serial numbers, software and versions, locations, patches, quantities, and more.

We also conduct audits at regular intervals and give recommendations for improvement. Our skilled engineers always make sure of adherence to licenses, improve the performance of your systems and ensure that you derive maximum ROI from your investment in IT. Our expert engineers are all trained in the most recent software packages for asset management.

You will agree that operating system upgrades are frequent and normal phenomena today. We are a reputed service provider for Desktop Management in Singapore and are always ready to handle such upgrades for our clients in a seamless manner.

Irrespective of whether you plan to install the most recent operating system patches or are planning to upgrade to an enterprise Windows 10 OS, our dedicated team members are always prepared to support your endeavors starting from the design and planning phase to testing and successful deployment, as well as, provide ongoing support.

All our engineers have been extensively trained and certified on the most recent Windows operating systems. They will follow proper processes to make sure that there is a seamless transition to a new platform.

When you outsource the IT security management process of your business to us, you can enjoy several security solutions like managing anti-malware, anti-spam, as well as anti-virus solutions along with monitoring and management of your firewall. Security and Anti-virus management is essential for a stable and reliable IT environment.

We make sure that your virus definitions are always up-to-date and adhere to your full corporate security policy. When your firewall solutions are well-managed, they can lower your security vulnerabilities to a great extent. Constant monitoring by us will also ensure that an instant action is taken rather than being completely ignorant about the security threat.

It is extremely important for your business to make sure that you have proper data backup, recovery and protection plans in place to handle any kind of emergency situation. After all, disaster can take place at any time, or emerge in any form.

Regardless of the type or severity of the disaster that can occur to a business, if there is no proper data backup management process in place, you may have to bear a huge cost. You can secure the data of your users for your desktops and laptops with our backup solutions. Our facilities and processes make sure that the critical data of your employees are backed up in a secure and routine manner so that they can be recovered fast when there is a data loss.

Standardization of your desktop can help in significant reduction of many complex support issues and glitches linked to untested and non-standard environments.

We have an expert pool of engineers who create as well as manage standard laptop/desktop images so that the PCs of the end-users are always kept up-to-date with the most recent approved operating systems and software packages.

Implementing new hardware and software in your desktops and laptops can be only successful if the roll-out has been planned and implemented following high standards of quality. We can offer you quality roll-out services so that you get all possible assistance from a single point of contact.

We have a team of expert engineers who can support your entire business strategy to upgrade and replace software and hardware consistently. We offer announcements, scheduling, as well as, training for transferring, archiving, and deployments of data. We also manage end-user sign-off and create a proper support structure, which can work simultaneously with a dedicated support team.

You will agree that projects can create unexpected as well as anticipated increases in your resource needs. Our dedicated desktop team will become your trusted partner whenever you undertake any special projects all through the life-cycle of the devices.

Regardless of whether you require our support with new rollouts and migrations or want to standardize an image to utilize in the future, you can be assured of the expert assistance of our expert engineers. They will gladly offer top-quality services if you require an extra help.

Are you a small or medium-sized business who wants to see your company at the same level as the big players in the market? Outsourcing your day-to-day desktop support services can then be a brilliant idea. After all, your resources and budget are likely to be limited and chances are that you are not in a position to afford a full-fledged in-house IT department.

If you outsource your daily desktop support services to us, you have an increased chance to compete with your bigger business rivals. Your internal resources can be freed-up and diverted towards accomplishing other major business goals. Plus, we can assist you 24X7 and 365 days a week without any kind of disruption. In fact, we also provide IT support even during holidays, beyond your office hours, and during holidays.

Maintaining and keeping your IT infrastructure functioning without any hiccup can be a tedious and full-time job especially since your plate could be already full as a small business owner.

When you collaborate with us, our dedicated pool of engineers will not only make sure that all installations take place in a timely manner but they will be also engaged in doing preventive maintenance of your company’s computing devices whenever needed.

We will always ensure that there are maximum machine uptime and performance. Plus, any minor problems can be fixed instantly rather than them becoming bigger in magnitude and costlier later on.

Is your Email Server consuming an alarming amount of time for the network administrator as well as valuable bandwidth? Or, are you facing an interruption in the Email service of your business lately? There is a massive cost incurred by your business when such incidents occur. We will ensure that your Email service is implemented seamlessly and there is no disruption in the server.

Data backup and recovery has an in important role to play in all businesses. We ensure that regardless of the business size, there will be a proper implementation of the backup and the recovery system so that you can recover your critical business data even if there is a disaster.

Software development can be a time-consuming process and requires proper care at the various stages. We can make your job easier and simpler by offering speedy collaborative effort. We ensure that there a top priority will be given for an early delivery.

Your in-house staffs may not have the required expertise to conduct proper technology assessments. We start the process of a technical assessment by trying to get familiar with your network properly. We do that to come up with your exact IT requirements.

It is also an opportunity for us to get a proper clarity and a bigger picture on the prevailing state of your IT infrastructure. We will try to conduct an effective technology assessment so that you get valuable and relevant insights across the timeline.

We will also make recommendations for fulfilling the gaps identified during our assessments. Our goal is to also identify the different improvement areas to provide benefits like succinct workflow, greater cost savings, and increased security.

You would never want to compromise on the security of your IT network at any time. This is where we precisely come into the picture. We hire trained and certified network professionals who are expert in managing and preventing network issues and ensure immunity against internal or external security threats, viruses, malware, and hacking.

We also ensure compliance of relevant regulatory requirements while doing so. Our job is to also conduct routine monitoring of your network, which acts as a great defense against network issues.

Our consistent support will ensure that your business is always a step ahead of any potential threats that can have an adverse effect on the network. We just try to minimize your network downtime and mitigate the severity of damage if any.

When you hire our IT support services, our job is not just over after installing or updating your hardware and software. We ensure proper training of the end users so that they do not face any issues in the day-to-day handling of these applications and hardware.

We also provide proper documentation services that can be looked up to as a reference whenever your in-house staffs face any kind of difficulty.